Terms of Service
Effective May 15, 2026 · Draft pending legal review
These Terms of Service ("Terms") govern your access to and use of Eva (the "Service"), operated by Eva ("we," "us"). By signing up, you agree to be bound by these Terms. If you don't agree, don't use the Service.
1. The Service
Eva is software for independent cleaning business owners in the United States. We provide scheduling, client management, invoicing, team coordination, an AI assistant, and related features. We may add, change, or remove features at our discretion.
2. Your account
You must be 18 or older and legally able to enter into contracts to create an account. You are responsible for keeping your sign-in credentials secret and for everything that happens under your account. Notify us promptly at security@followeva.com if you suspect unauthorized access.
3. Acceptable use
You agree not to:
- Use the Service for any illegal or fraudulent purpose
- Send unsolicited marketing SMS or violate the TCPA, CAN-SPAM, or your local equivalents
- Upload content that infringes anyone's intellectual property, privacy, or other rights
- Attempt to reverse-engineer, scrape, or disrupt the Service
- Resell, sublicense, or impersonate Eva to a third party
We may suspend or terminate accounts that violate these rules.
4. Your content
You retain ownership of everything you put into Eva (clients, visits, messages, photos, invoices). You grant us a worldwide, royalty-free license to host, process, and display it only as needed to operate the Service for you. We will not sell your content, share it with other Eva customers, or use it to train AI models.
5. SMS and consent
When Eva sends SMS on your behalf to your clients, you are the sender of record. You confirm that you have obtained the consent legally required (TCPA + your state's equivalents) before adding a client's phone number to Eva. We honor STOP requests automatically and you may not override them.
6. Payments
Subscription fees, if any, are billed via Stripe in U.S. dollars. Payment terms, free trials, and any subscription upgrades or downgrades are displayed at sign-up and at change time.
When you use Eva to charge your own clients, you remain the merchant of record. Stripe processes those payments under their Connected Account terms; Eva is not party to that transaction.
7. Termination
You can close your account at any time from Settings. We may suspend or terminate accounts for material breach of these Terms, prolonged inactivity, or legal requirement. On termination we delete your data within 30 days, subject to legal retention obligations.
8. Disclaimers
The Service is provided "as is" and "as available." To the maximum extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
AI features may produce inaccurate output. Always review AI suggestions before acting on them. We are not responsible for decisions you make based on AI output.
9. Limitation of liability
To the maximum extent allowed by law, Eva's aggregate liability arising from or related to the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim or (b) USD $100. We are not liable for indirect, incidental, consequential, or punitive damages.
10. Indemnification
You will defend, indemnify, and hold harmless Eva from any claim arising out of your use of the Service in violation of these Terms, your content, or your clients' claims related to your services.
11. Changes to these Terms
We may update these Terms over time. Material changes will be announced by email and in-app at least 14 days before taking effect. Continued use after that period means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Disputes will be resolved exclusively in the state or federal courts located in Wilmington, Delaware.
13. Contact
Questions: legal@followeva.com